Fasen Consulting: Find the best method for your strategy implementation

IT & DIGITAL TRANSFORMATION

Bridging business, technology and delivery

FaSEn Consulting

FASÈN means WE DO in provencal

SERVICES

Transformation delivery

I lead cross-functional transformation and technology programs, from strategy to adoption.

✔️ Translate strategy into actionable roadmaps

✔️ Bridge business needs and technical solutions
✔️ Business analysis and requirement engineering
✔️ Ensure sustainable implementation and adoption

Workshop Design & Facilitation

I design and facilitate collaborative workshops that help teams clarify complex topics, prioritise effectively and move forward with confidence.

✔️ Custom-made formats tailored to your context

✔️ Vision, prioritization, customer journey, innovation sprints
✔️ Visual and interactive methods
✔️ Bilingual facilitation (FR/EN or FR/DE)

system & process Redesign

I analyse and redesign processes to increase clarity, efficiency and technology fit.

✔️ Mapping of business and IT flows

✔️ Gap analysis between current and target process

✔️ Co-creation workshops with business and IT teams
✔️ Design of clear, lean and effective target processes

PROJECTS EXAMPLEs

Swiss leader in pension solutions

Client

Swiss leader in pension solution

Context & challenge

Swiss market leader in pension solutions launching a 2‑year transformation program to implement a standard software covering all administrative and actuarial needs of pension funds. The migration had a strict timeline, limited existing documentation and little experience with structured requirements engineering, making clarity and prioritisation critical.

Role

Business analyst and deputy stream lead for a team of 4 business analysts.
Planned and designed the requirements analysis phase for around 50 business processes, including workshop design, preparation and facilitation with stakeholders. Gathered and specified business requirements, identified gaps versus the standard solution, aligned with stakeholders and handed over to the IT implementation partner, while supporting testing of the delivered solution.

Timeframe & results

18 months, full‑time engagement.
Delivered requirements and process documentation for close to 50 business processes, fully compliant with audit standards — providing the reference basis used by the implementation partner through delivery and testing.

Swiss National Science Foundation

Client

The Swiss National Science Foundation (SNSF) funds excellent research at universities – from physics to medicine to sociology. Thousands of teams are generating knowledge for a better future for all. Together with their partners, they play a key role in shaping research in Switzerland.

Context & challenge

Migration of core research funding processes to the cloud. High complexity and first project using an agile implementation approach at SNSF, with the goal to modernise and standardise processes across multiple funding instruments.

Role

Business Analyst & Deputy Product Owner for one team (8 FTE).
Led requirements gathering and solution design for three critical business processes, and facilitated workshops with scientific and administrative teams.

Timeframe & results

+12 months, part-time engagement (80%)
Live platform (portal.snf.ch) and improved user experience for applicants and reviewers. The project is still ongoing and new functionalities are delivered on weekly basis.

“Fanny grasps complex systems and processes in no time. Independent, sharp and highly efficient, she goes far beyond expectations.”

Laurence Krpoun-Meylan, Head IT Research Funding Services

Viseca

Client

Viseca is a leading provider of products and services of cashless payment. This includes the issue of payment cards (Viseca Card Services SA) and the provision of card business services for issuers (Viseca Payment Services SA).

Context & challenge

CRM team of 10 FTE distributed across two locations (Zurich and Bedano), responsible for a business‑critical system used daily by multiple departments. The organisation needed to plan and deliver new CRM features in a structured way, align business and IT, and ensure smooth rollout without disrupting operations.

Role

Product Owner for the CRM team, leading the planning and delivery of new features in strategic projects. Actively participated in PI planning, sprint planning and other Scrum ceremonies, and co‑designed solutions and processes with key users, system analysts and developers. Supported the testing team and specified requirements in JIRA to ensure clarity and traceability.

Timeframe & results

+12 months, full‑time engagement.
Reliable, predictable delivery of CRM features, release after release, stronger business-IT alignment, and closer collaboration between Zürich and Bedano.

“Fanny integrates quickly into complex environments, bringing structure, methodological expertise, and a high degree of autonomy. Her calm, professional, and personal approach makes her a true pleasure to work with and a natural fit for any company culture.”

Marco Mariano, Head CRM solutions

Saint-Gobain Switzerland*

Client

Saint-Gobain designs, manufactures and distributes materials and solutions for the sustainable construction of buildings for people’s wellbeing.

Context & challenge

Distributed infrastructure team across three locations, working in French and German, seeking to modernise its ways of working to become more agile and efficient. Workload coming through many different channels, with no central system and no structured process for planning and prioritisation, and only limited internal expertise in agile methods.

Role

Methods consultant & change enabler.

Implemented a central JIRA backlog and organised retrospectives to structure the team's ways of working, and designed and facilitated a LEGO Serious Play workshop to introduce Agile and Scrum methodologies — ensuring team independence post-engagement.

Timeframe & results

10 months, part-time engagement (5%).

Delivered a unified Scrum-based workflow with a central JIRA backlog and a team fully self-sufficient in agile practices after the engagement — a high-impact outcome achieved through light-touch, part-time support.

* this project was realised in partnership with Nevefutura

ABOUT ME

Nice to meet you! I'm an independent IT and digital transformation consultant with over 15 years of experience leading complex, multicultural transformation programs — from strategy definition to system implementation and adoption.

Technology alone never delivers transformation. It takes a shared understanding of business needs, clear priorities and real collaboration between stakeholders, business experts and delivery teams. This is where I bring value — combining business analysis, product ownership and facilitation to turn ideas into practical, sustainable solutions.

What sets me apart:

Genuine fluency across business, technology and delivery — from framing strategy to owning the product backlog that makes it real
A structured, results-oriented yet human-centred approach
A strong track record in change management, co-creation and complex problem-solving in regulated, technology-driven environments

My mission: bring clarity, align people and move things forward.

Check out my linkedin profile or contact me to know more about my skills and my experience. I work fluently in English, French and German.

EDUCATION

2023 MAS Strategic Design, ZhDK

2006 MSc Micro-Engineering, EPFL

2025 LEGO® Serious Play® Trained LSP facilitator

2018 Certified Agile Business Analyst

2016 Certified Scrum Product Owner

Contact

Zürich

+41 78 602 36 48

fanny.chiabaut@fasen.ch